Effective Date: March 20, 2026
By accessing, subscribing to, or utilizing the services provided by VuraOS ("we," "our," "Service"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must discontinue the use of our Service immediately. These Terms apply to all visitors, users, and others who access or use the Service.
VuraOS provides software and telephony infrastructure strictly intended for commercial, corporate, and professional use (Business-to-Business / B2B). By registering for an account, you confirm that you are acting on behalf of a business entity or as a commercial freelancer. Consequently, consumer protection laws — including the European statutory 14-day right of withdrawal (Widerrufsrecht) — do not apply to your subscription, onboarding fees, or setup fees.
Any special refund arrangements (such as the 48-Hour Setup Refund Guarantee) are offered purely as a goodwill gesture and apply exclusively to new customers during the initial trial activation.
VuraOS provides advanced AI-powered receptionist services, utilizing automated voice agents to handle inbound and outbound telephony infrastructure. This includes custom voice cloning, automated conversational responses, dynamic call routing, SMS follow-ups, and integration with third-party webhooks and APIs (e.g., Twilio, Vapi).
As a user of VuraOS, you are strictly bound by global telecommunication laws and the Acceptable Use Policies (AUP) of our underlying carriers (such as Twilio). You acknowledge and agree to the following:
You are responsible for compliance with state-specific laws (e.g., Illinois BIPA for voice cloning/biometric data, CCPA/CPRA in California, etc.). We recommend consulting legal counsel for your jurisdiction.
For detailed outbound calling rules, DNC compliance, TCPA requirements and AI disclosure obligations see:
Automated SMS messages may only be sent to recipients who have given explicit opt-in consent. Recipients can opt out at any time by replying STOP. Message & data rates may apply.
New customers pay a one-time Setup Fee of $299 USD upon activation. This covers custom neural voice cloning, account setup and immediate deployment.
After the 48-hour full-access trial period, the monthly Premium subscription of $149 USD/month begins automatically. The first monthly fee is charged at the end of the trial.
48-Hour Setup Refund Guarantee (New Customers Only):
Within 48 hours after the first monthly subscription fee ($149) has been charged, you may request a full refund of the Setup Fee ($299). Upon refund, your account will be deactivated. The first monthly subscription fee ($149) is non-refundable, as it covers incurred carrier, API, telephony and compute costs during the trial period.
After the 48-hour window, no refunds will be issued for the Setup Fee, partial months, unused credits, or previously charged subscription periods. You may cancel your subscription at any time via the dashboard — cancellation takes effect at the end of the current billing cycle.
Usage-based costs (calls, AI minutes, SMS) are billed separately via prepaid wallet balance. Services may be suspended if the balance reaches zero.
Artificial Intelligence is probabilistic. VuraOS provides NO WARRANTY regarding perfect accuracy, absence of hallucinations, correct understanding, or completeness of AI responses.
You are solely responsible for:
VuraOS, its owners and affiliates shall not be liable for any indirect, incidental, special, punitive or consequential damages — including loss of profits, revenue, clients or data — resulting from AI conversations or service usage.
The Service is provided “AS IS” and “AS AVAILABLE”.
All software, infrastructure and platform code remain property of VuraOS. Your custom voice model is tied to your account and will not be used for other clients after account termination.
You agree to indemnify and hold harmless VuraOS from claims, damages, losses and expenses (including reasonable attorney fees) arising from your use of the Service, violation of these Terms or violation of third-party rights (including telecommunications and privacy laws).
This section constitutes the Data Processing Agreement pursuant to GDPR Art. 28. VuraOS acts as Data Processor and processes personal data (caller numbers, audio, transcripts) solely to provide the AI telephony service. We use GDPR-compliant sub-processors (Twilio, OpenAI, Vapi etc.). Data is deleted upon account termination or on written request.
These Terms are governed by the laws of Germany and the European Union. We may update these Terms at any time; continued use after changes constitutes acceptance.
Ongoing regulatory developments (e.g. FCC AI-generated call rules) may require future adjustments. We will notify you of material changes.